Odoo RingCentral

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odoo ringcentral voip integration
  • Odoo + RingCentral Integration is a complete suite of functionalities that can help those organizations which are offering Business Process Services.
  • It is capable of handling two-way communication both in the form of calls & messages.
  • This is an all-in-one solution that offers a single screen operation to manage your Contacts, Calls, Messages & communication history with your Odoo CRM.

Who Can Use It?  ​

Call Centers

Sales & Support Executives

Marketing Agencies

Banking Professionals & Service Companies

Fea​tures  ​

Integrated VoIP CRM

Seamlessly combines Odoo’s CRM with RingCentral’s VoIP capabilities, allowing users to handle customer communication within a single unified interface.

Advanced Call Features

Supports call flipping, forwarding, and recording, enabling call center agents and teams to manage client interactions efficiently and professionally.

Complete Call Center Suite

Transforms Odoo into a comprehensive call center solution with VoIP features, making it suitable for inbound/outbound customer service and BPO operations.

Smooth Navigation

Provides an easy-to-use interface to manage contacts, recent calls, and messages—ensuring faster access to customer records and communication threads.

Communication Logs

Displays distinct communication histories for different managers, offering transparency and clarity in customer handling—ideal for large teams and BPOs.

Two-Way Communication 

Enables both incoming and outgoing calls and SMS from within the CRM, allowing real-time interactions without switching platforms.

One-Time Setup

Requires only a single technical setup to integrate and start working, making the deployment process quick and hassle-free for businesses.

Call & Message Logging

Automatically logs all communication details such as time, date, and duration, which helps in audits, follow-ups, and performance analysis.

Direct Calling from Leads 

Agents can call leads directly from the CRM lead form with a single click, streamlining outbound sales and follow-up processes.

Call Center Software 

CRM is quite different in BPO companies. They need to have more accurate, stable & VoIP-enabled software to offer all features in one single screen.

RingCentral API Integration with Odoo has this capacity & helps to become a bridge between CRM & calling activities.

VoIP integration might be possible in many other base solutions but RingCentral + Odoo CRM Integration is far more smooth & user-friendly than those.

How does Ring Central + Odoo Integration Work ?  ​

RingCentral is one of the leading cloud telephony providers & has various solutions available based on your business size & requirements.

We have a direct integration with Ring Central and can offer Calling/Messaging controls directly to the screens of your CRM.

This integrated solution works as a complete VoIP service.

FAQs ​

RingCentral is one of the best US-based cloud telephony providers. It offers various telephony solutions to work as a stand-alone solution & also to get it integrated with other software. We have integrated Odoo with RingCentral to offer a complete suite of calling & messaging systems while managing contacts & communication history.

The best thing about having this integrated solution is we don’t have to use multiple hardware devices and apps to manage tasks like Calling, Messaging, Contact Management, Communication History and reporting. We are getting every functionality in one single screen which obviously saves us a lot of time & effort.

You can set up our custom module from V11 to the latest V17 on both Enterprise & Community editions.

Yes. It's not just about being able to connect with your customers but it offers Two-Way Communication. Your customers can also get in touch with you via Call or Text Message. Not only that but we can manage a complete history of communication with all incoming/outgoing conversations. This call/messaging log can be viewed inside a customer & also in RingCentral Logs for all customers in general.

No. This solution helps us establish connections via Phone Calls and Text Messages. Though the solution is flexible enough to customize & it is allowing us to develop extra features on top of what it has now.

This solution is perfectly integrated with Odoo. Hence contacts created in Odoo will directly be available to connect with via RingCentral Calling & Messaging Controls. Communication history can also be viewed individually inside each of the customers/contacts & a general list of contacts can also be viewed who have been in conversation with us so far. So it easily manages contacts.

Yes. Apart from just offering us the Calling / Messaging features, it has something extra for us too. When over a call, RingCentral pops-up with a smart control pad with all the functionalities to Call, Hold, Transfer/Forward, Call Flipping, Call Recording & many others. It helps us to manage the complete flow of business by having to perform two-way calling on a daily basis.

Can we Customise this Software?

Yes. We have a complete suite ready but we always have options to get it customized as per customer’s requirements. Odoo is flexible enough to have it & use it in the way we want.

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RingCentral + Odoo Integration​

Odoo + RingCentral Integration is one of our custom made solutions to help companies with two-way communication over Calls & Messaging. The major benefit here is its consolidation of devices & solutions. So, using multiple devices/systems for Calling, Messaging & File Sharing? - Get them all in one SINGLE solution - Odoo+RingCentral Integration

Want to know More about odoo RingCentral? 

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